Shipping policy

 

Effective Date: July 13, 2026

This Shipping Policy applies to purchases made through the Minsley online store at minsley.com. It does not apply to purchases made through Costco, other retailers, distributors, or third-party marketplaces. Those sellers’ shipping and service policies apply to purchases made through their channels.

SECTION 1 - SHIPPING DESTINATIONS

We currently ship to eligible addresses within the United States. Available shipping destinations, carrier services, and rates are displayed at checkout. We do not currently offer international shipping through the online store. Certain addresses, including P.O. boxes, APO/FPO addresses, territories, remote locations, or locations subject to carrier restrictions, may not be eligible for all services.

SECTION 2 - ORDER PROCESSING

Orders are typically processed within 1 to 3 business days after payment authorization, excluding weekends and U.S. federal holidays. Processing may take longer during promotions, high-volume periods, inventory checks, severe weather, or other exceptional circumstances. An order is not shipped until it is accepted, payment is confirmed, and the carrier receives the package.

SECTION 3 - ESTIMATED DELIVERY TIMES

Standard delivery within the contiguous United States typically takes approximately 3 to 7 business days after shipment. Delivery to Alaska, Hawaii, remote locations, or other eligible non-contiguous destinations may take longer. Any delivery date shown at checkout or in a confirmation is an estimate, not a guarantee, unless expressly stated otherwise.

SECTION 4 - SHIPPING CHARGES

Shipping charges are calculated or displayed at checkout based on the order, destination, carrier service, and any applicable promotion. Shipping charges are nonrefundable after shipment except where required by law or where the refund results from Minsley’s error.

SECTION 5 - TRACKING

When tracking is available, we will send tracking information to the email address associated with the order. Tracking may take up to 24 hours to update after the carrier receives the package. Carrier scans and delivery estimates are controlled by the carrier.

SECTION 6 - ADDRESS ACCURACY AND ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address is incorrect. We cannot guarantee that an address can be changed after an order is submitted or fulfilled. Additional shipping charges, return-to-sender fees, or product loss caused by an incorrect or incomplete address may be the customer’s responsibility, except where prohibited by law.

SECTION 7 - DELAYS AND UNAVAILABLE PRODUCTS

If we learn that an order cannot ship within the time promised, we may contact you with a revised estimate and request consent to the delay, or we may cancel and refund the affected item or order, as required by applicable law. We are not responsible for carrier delays after timely tender to the carrier, but we will provide reasonable assistance when available.

SECTION 8 - DELIVERED, MISSING, OR STOLEN PACKAGES

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, building management, and carrier delivery details. Then contact the carrier and Minsley promptly. We will reasonably assist with a carrier inquiry. Replacement or refund eligibility depends on the circumstances, available evidence, carrier findings, and applicable law.

SECTION 9 - DAMAGED, OPENED, OR INCORRECT SHIPMENTS

Inspect the shipment promptly. If products arrive damaged, leaking, opened, contaminated, expired, materially compromised, or different from what you ordered, do not consume the affected product. Contact us within 7 calendar days of delivery and provide the order number, a description of the issue, and clear photographs of the product, packaging, lot or date code, and shipping carton. Please retain the product and packaging until we provide instructions.

SECTION 10 - CONTACT INFORMATION

Questions or requests regarding this Shipping Policy may be directed to:

Minsley, Inc.

989 S. Monterey Avenue, Ontario, CA 91761, U.S.A.

Email: info@minsley.com

Telephone: 909-458-1100