Refund policy


Effective Date: July 13, 2026

This Return and Refund Policy applies only to purchases made directly through the Minsley online store at minsley.com. Purchases made from Costco, another retailer, distributor, or third-party marketplace must be handled under that seller’s return and refund policy.

SECTION 1 - FOOD PRODUCTS ARE GENERALLY FINAL SALE

Because Minsley products are food items and because product safety and quality cannot be verified after products leave our control, we generally do not accept routine returns or exchanges. Orders are final sale except for eligible issues described below or where a return or refund is required by law.

SECTION 2 - ELIGIBLE ISSUES

We will review requests involving:

  • A product that arrived damaged, leaking, opened, contaminated, expired, or otherwise materially compromised.

  • An incorrect product or quantity shipped by Minsley.

  • A product that appears defective or presents a legitimate quality or food safety concern.

  • A package confirmed lost in transit or another fulfillment error for which Minsley or the carrier is responsible.

  • Another circumstance where a refund or replacement is required by applicable law.

SECTION 3 - CLAIM DEADLINE AND REQUIRED INFORMATION

Contact us within 7 calendar days after delivery. Requests submitted after this period may be denied unless a longer period is required by law or the issue could not reasonably have been discovered earlier.

Include the following information:

  • Order number and the name and email address used for the order.

  • Product name, quantity affected, and a clear description of the issue.

  • Clear photographs of the product, packaging, shipping carton, and visible damage.

  • Photographs of the lot code, best-by date, or other identifying code when relevant.

  • Any other information reasonably requested to evaluate the claim.

Do not discard the product or packaging until we confirm that it is no longer needed. Do not consume a product that appears damaged, open, contaminated, spoiled, or otherwise unsafe.

SECTION 4 - AVAILABLE REMEDIES

After reviewing an eligible claim, Minsley may, at its reasonable discretion and subject to applicable law:

  • Send a replacement product at no additional charge.

  • Refund the purchase price of the affected product and, where appropriate, related shipping charges.

  • Issue store credit with your agreement.

  • Provide another reasonable remedy appropriate to the circumstances.

We may require return of the product at our expense when reasonably necessary for investigation, quality control, or legal compliance. Do not mail a product back without prior authorization and instructions from Minsley.

SECTION 5 - GENERALLY INELIGIBLE REQUESTS

Except where required by law, refunds or replacements are generally not available for:

  • Change of mind, buyer’s remorse, taste preference, or dissatisfaction that does not involve a product defect or fulfillment error.

  • Products ordered by mistake or quantities ordered in excess.

  • Products damaged by improper storage, handling, preparation, or use after delivery.

  • Minor cosmetic damage to an outer shipping carton that does not affect product safety, seal integrity, quality, or usability.

  • An incorrect or incomplete address supplied by the customer, an unclaimed package, or refusal of a properly delivered shipment.

  • A package shown as delivered when available information does not support loss, theft, or carrier error.

  • Products purchased from another retailer or third-party seller.

SECTION 6 - ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We will attempt to cancel an order that has not entered fulfillment, but cancellation is not guaranteed. Once an order has been fulfilled, labeled, transferred to a carrier, or shipped, it cannot ordinarily be canceled. If a cancellation is approved, the payment authorization will be voided or a refund will be issued.

SECTION 7 - REFUND TIMING

Approved refunds are issued to the original payment method unless otherwise agreed or required by law. After Minsley processes a refund, financial institutions may require approximately 5 to 10 business days to post the credit. Original shipping charges are refunded only when required by law or when the refund results from Minsley’s error or an eligible shipping issue.

SECTION 8 - NO EXCHANGES

We do not offer direct exchanges. If a replacement is approved for an eligible issue, Minsley will arrange it as part of the claim resolution. Otherwise, a new order must be placed.

SECTION 9 - PRODUCT SAFETY CONCERNS AND RECALLS

If you believe a product may be unsafe, stop using it and contact us promptly with the product name, lot or date code, place of purchase, and a description of the concern. Follow any recall, disposal, or return instructions we provide. Nothing in this policy limits rights or remedies available in connection with a product recall, food safety matter, or applicable product liability law.

SECTION 10 - CONTACT INFORMATION

Questions or requests regarding this Return and Refund Policy may be directed to:

Minsley, Inc.

989 S. Monterey Avenue, Ontario, CA 91761, U.S.A.

Email: info@minsley.com

Telephone: 909-458-1100